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Features và Advantages

ARM 64-bit high-performance mainboard
Dual Gear Direct Drive Extruder
Powerful cooling system250 Watt heating bed with two independent heating areas
Compatible with Klipper

product information và technical details

Item no.: ELG-50.201.013300 Manufacturer No.: 50.201.013300 Content: 1 pc sản phẩm types: 3d Printers Printer Display: cảm biến Display Supported operating systems: Windows (7+), Mac OS X (10.7+) Extruder type: Direct Drive Extruder Number of extruders: Single Interfaces: USB - Connection, LAN Supported Formats (Slicer): STL, OBJ Filament Diameter: 1,75 milimet Building platform : 225 x 225 x 265 milimet

Fast, stable và powerful, the Neptune 4 Pro is a great addition to lớn the insaomai.com family. The FDM printer is equipped with a high-performance, high-speed mainboard, reaches an incredible đứng top speed of 500 mm/s, & is compatible with Klipper!

Neptune 4 Pro compared lớn Neptune 4

While the printers have broadly similar features, there are three fundamental differences that make Neptune 4 Pro stand out:

► Heating bed with two heating areas: Both printers are equipped with a 250-watt heating bed. However, the Neptune 4 Pro"s smart heating bed has two independent heating areas (150 watts + 100 watts).

► All-Metal Frame

► All-Metal Linear Rail


Stable kiến thiết with a modern look

Neptune 4 Pro uses a portable & stable gantry structure with elegant và modern elements.

High speeds

The FDM printer uses a high-performance computing processor that allows it to lớn reach a đứng top speed of an incredible 500 mm/s! insaomai.com recommends a standard print tốc độ of 250 mm/s for best printing results.

The processor has a special motion control algorithm that can calculate the step time with high precision for higher motion accuracy.

Klipper-compatible high-speed silent mainboard

The powerful ARM 64-bit 1.5G quad-core High-Speed Silent mainboard not only ensures quiet operation but also effectively reduces printing noise. In addition, it has 8G of memory & supports the secure storage of more than 400 mã sản phẩm files.

Unlike other printers in the Neptune line that are compatible with Marlin, Neptune 4 and Neptune 4 Pro come with Klipper firmware.

Large build volume for more creativity

Just like its brother the Neptune 4, the Neptune 4 Pro is built in the popular FDM 3 chiều printer build volume of 225 x 225 x 265 mm. This allows the most creative 3 chiều ideas khổng lồ be turned into reality.

All-Metal Guide Rails

Both the X và Y axes use robust all-metal guide rails with U-shaped steel wheels to ensure less drag & more precision.

250-watt heated bed with two independent heating areas

Both the Neptune 4 and Neptune 4 Pro feature a 250-watt heating bed that heats up khổng lồ 110 °C in just a short time. The main difference between the two is that the smart heating bed of the Neptune 4 Pro has 2 independent heating areas: While one operates at 100 watts, the other heats at 150 watts. With this clever system, you can significantly reduce nguồn consumption, since only the area that is needed for the kích cỡ of your model is heated.

When editing and setting parameters in the slicer, you can turn on the "intelligent mode". This automatically detects the kích cỡ of your mã sản phẩm and heats either only one heating area if you are printing a smaller model, or both heating areas if you are printing models of different sizes at the same time. The heating areas can of course also be controlled or set manually on the screen.

PEI magnetic build platform

Thanks lớn the special PEI coating, printed models can be easily detached from the build platform without any tools after the heating bed cools down.

Self-developed dual-gear extruder with direct drive

insaomai.com"s proprietary Dual Gear Direct Drive extruder of the Neptune 4 Pro is 25% lighter than the extruder of the Neptune 3 Pro. It ensures greater extrusion force, resulting in a 5.2X extrusion ratio & higher printing accuracy.

A wide range of materials such as PLA, ABS, TPU, nylon, etc. Are supported.

High Temp Hotend for temperatures up lớn 300 °C

The hotend of the Neptune 4 Pro supports temperatures up lớn 300 °C. It features an all-metal high-temperature heat break and a unique air channel kiến thiết for better heat dissipation.

The hot end of the nozzle has been extended khổng lồ allow filaments to be fully melted and evenly extruded.

Powerful cooling system

The Neptune 4 Pro, lượt thích its twin brother Neptune 4, is equipped with a sophisticated cooling system. This combines a heat dissipation module with intelligent tín đồ control, which ensures comprehensive heat dissipation during printing:

4 powerful 4020 fans dissipate heat during high-speed printing at a max rotation rate of 10,000 rpm;2 side-mounted 4015 fans cool the mã sản phẩm during printing at a max speed of 11 000 rpm;

An intelligent fan hâm mộ control automatically turns off all fans after printing, not only saving energy but also reducing noise levels.

Manual or 2.0 automatic levelling - the choice is yours

Neptune 4 Pro features a high-precision, non-contact levelling sensor that automatically acquires data from 121 points (11 x 11) on the build platform, increasing printer success rates.

Smart features for more clearance & flexibility

Filament Detection Sensor: If a breakage occurs or you run out of filament, an error alarm is automatically triggered as well as the printing process is interrupted lớn prevent errors on the model or filament waste.

Smart Resume Printing: In the sự kiện of a nguồn failure, printing will resume as soon as power is restored.

Capacitive 4.3-inch screen

You can either attach the magnetic 4.3-inch touch screen to the printer base or hold it comfortably in your hand.

Multiple languages are supported: simplified Chinese, English, Spanish, French, Italian, Russian, German and Japanese.

Printing over LAN networks

Whether remote control or monitoring - you always have your printing process in view via the web terminal!

Easily operated X/Y-axis belt tensioner & wider Y-axis for more precise movements

Set the optimal belt tension by operating a knob

The widened profile of the Y-axis (to 56 mm) provides more stable và smooth movements.

Double Z-axis motor with leadscrews

Neptune 4 Pro uses two powerful Z-axis motors with leadscrews for better print quality and higher precision.

LED light for a better view

Daylight is great, no one disputes that. But your great 3D-printed models deserve lớn be shown off in a special light! That"s why the Neptune 4 Pro has been equipped with LED lights: one LED light is located right next to lớn the nozzle; there"s also a light bar with 30 LED lights on the đứng đầu of the printer frame. Both LED lights can be switched on và off very easily on the touchscreen.

Print Volume: 225 x 225 x 265 mm³Max Printing Speed: 500 mm/s
Intelligent Segmented Heatbed121 (11 x 11) Points auto Bed Leveling
Up to 300 °C High-Temp Nozzle
Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
USB/LAN Transfer
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Where We ShipOrders placed on insaomai.com official trang web can be shipped to the following countries & regions:

Shipping Area

Shipping To

Shipping From

Estimated Delivery Time

North America

the United States

the United States

1. Normal Product: 3-7 workdays for delivery2. Pre-owned Product: 4-8 workdays for delivery 3. Pre-order Product: We will ship the hàng hóa according khổng lồ the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

Canada

Canada

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

EU warehouse

the United Kingdom, Jersey

the United Kingdom

Asia Pacific

Australia

Australia

Japan

Japan

 

Shipping Restrictions

We can ship orders khổng lồ the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please cảnh báo that we are unable to ship khổng lồ P.O. Boxes & APO/FPO addresses. Due to high transportation costs, some preowned products (good used/for parts only/damaged) will not support delivery to the Scottish Highlands, Scottish Islands, & Northern Ireland. Unable khổng lồ ship the dòng yamaha jupiter and đời xe yamaha jupiter SE 3d printer khổng lồ post office addresses.You may only ship to lớn one address per order. If your order contains items that require shipping to lớn multiple locations, you’ll need to place separate orders for each address.

Shipping Fees:

For orders over $50 to most of the countries and regions listed above, it’s không tính tiền SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:1. Australia: For orders including đời yamaha jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee2. Cyprus: Each order will be charged a $30 shipping fee

For orders shipped to lớn EU countries and the United Kingdom (EXCEPT for several countries & regions listed below), we are responsible for customs duties.

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Several countries và regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to kiểm tra and verify. Should any loss be incurred due khổng lồ the input đầu vào of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please bởi vì not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due lớn force majeure after the package is dispatched from insaomai.com, you are subject to the return và refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you vày not contact the delivery company within 5 days after the delivery attempt, they may return the goods lớn us. A return charge may be assigned lớn us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to lớn pay the return charge plus an additional re-delivery cost before we re-dispatch the cống phẩm to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to lớn the goods at the point of delivery, you can tương tác us: info
insaomai.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first kiểm tra your thư điện tử “Junk/Spam” thư mục and then tương tác us: info
Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, insaomai.com provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer lớn the warranty policy below, as warranty periods và warranty rules differ according to lớn the models and parts list.

 

Warranty Policy

1. Warranty timeline


Models

Parts List

Warranty Period

3D Printing Related Products

Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Main Parts of the Machine (nozzle & build plate sheet Excluded)

12 Months

Mars/Mars Pro/Mars C

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 4 DLP

Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter SE

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mercury Mercury Plus V1.0/V2.0 Mercury X/XS Bundle

Main Parts of the Machine (Tools Excluded)

12 Months

PHECDA laser ENGRAVER và CUTTER- 10w/20W

Main Parts

PCB, Motor, laser head, nguồn Adapter

12 Months

Other Parts①

Fans

6 Months

Other Parts②

Synchronous belt, motor connection line, laser connection line

3 Months

Consumables andOther attached

Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.

No warranty

Arduino Kits, Robot Kits và Component Kits

All

All

12 Months

Pre-owned Products

All

All

No warranty

Accessories (For individual purchases)

LCD Screen:Mars/Jupiter

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

LCD Screen:Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/

Saturn /S/2/8K/3/3 Ultra/Jupiter SE

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

6 Months

Air Purifier:Mini/USB/Mars Mate

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Build Plate

Damage caused by scratches, drops or bumps is not covered by the warranty.

6 Months

Release Film:

FEP/PFA/ACF

Release film is a consumable hàng hóa without warranty

No warranty

Resin Tank

Installation tools & screws are not warranted

6 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0

Mercury X/XS Bundle

No warranty for damage caused by man / misuse (e.g. Resin curing inside the bucket).

6 Months

3D Stainless Steel Funnel

3D Stainless Steel Funnel is a consumable product without warranty

No warranty

Nozzle Kit:Neptune 3 Pro/3 Plus/3 Max

Entire Nozzle Kit

6 Months

Nozzle Kit:Neptune 4/4 Pro/4 Plus/4 Max

Entire Nozzle Kit

No warranty

Dual-Gear Direct Extruder Kit:Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max

Entire Dual-Gear Direct Extruder Kit

6 Months

STM 32-bit Silent Motherboard:Neptune 3 Pro/3 Plus/3 Max

Motherboard

12 Months

PEI Magnetic Platform Kit:

Neptune 3 Pro/3 Plus/3 Max

PEI Magnetic Platform Kit is a consumable product without warranty

No warranty

Brass Nozzle:

Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Brass Nozzle is a consumable sản phẩm without warranty

No warranty

Cooling fan hâm mộ Kit:Neptune 3 Pro/3 Plus/3 Max

Including 4010/4015 Blower fan hâm mộ and 6010 Axial Flow Fan

6 Months

PTFE Tube:Neptune 3 Pro/3 Plus/3 Max

PTFE Tube is a consumable hàng hóa without warranty

No warranty

Enclosure

All

12 Months

Rotary Attachment:PHECDA laser Engraver

All

12 Months

10W/20W Air Assist:

PHECDA laze Engraver

All

12 Months

Enclosure:

PHECDA laze Engraver

All

12 Months

Honeycomb Panel:PHECDA tia laze Engraver

Honeycomb Panel is a consumable hàng hóa without warranty

No warranty

Raisers:

PHECDA laze Engraver

All

12 Months

Composite Filter:

PHECDA tia laze Engraver

Composite Filter is a consumable sản phẩm without warranty

No warranty

10W/20W tia laze Module:

PHECDA laser Engraver

 

All

12 Months

Window Mirror:

PHECDA laze Engraver

Window Mirror is a consumable product without warranty

No warranty

20W Adapter:

PHECDA tia laze Engraver

All

12 Months


2. Warranty Rules for tia laze Head và Tube

A. Laser Head Warranty
Rules: The rate of laze power drop is related lớn the frequency of use, working hours, and working environment.B. Laser Tube Warranty Rules:

a). If the laze tube is found to lớn be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the tia laze tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laze tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can"t be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)E. Không tính tiền products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during hàng hóa use.

 

Return & Refund Policy

1. For Unwanted Items*This clause does not apply to Pre-owned & Refurbished items.

If the insaomai.com product that you purchased does not meet your satisfaction but was not confirmed defective by certified insaomai.com technicians, we hotline such sản phẩm as “unwanted product”.

 

You may return the unwanted hàng hóa to insaomai.com for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the kết thúc of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

 


Unwanted Issue

 

Items

Responsibility of Return Shipping Charges

Refund

Exchange

Within 14 Days

Customer

Within 30 Days

×

Customer

Within Warranty

×

×

×


 

Important: to avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

 

The hàng hóa for refund and exchange must be:A. In new & unused condition (Free from damages of any type, including, but not limited khổng lồ dents, scratches, cracks, abuse, và defacement); B. Complete with all parts & accessories included & all original tags và labels attached;

 

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to lớn ship your sản phẩm for refund back lớn the location instructed in the RMA authorization. insaomai.com shall not be responsible for any loss or damage lớn the returning product caused in transit.

 

The returning sản phẩm will be thoroughly inspected by insaomai.com when received và a decision will be made whether the inspection criteria are met. If your returning hàng hóa fails lớn satisfy the inspection criteria và has been shipped to lớn insaomai.com, your non-conforming sản phẩm for refund or exchange will be rejected or subject to lớn a restocking fee of up to lớn 15% at insaomai.com’s sole discretion.

 

After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

2. For Quality-Related Items*This clause does not apply khổng lồ Pre-owned & Refurbished items.

 A. Product is defective when you receive it, within 14days of delivery, you can return defective items to lớn insaomai.com and get a full refund or replacement, and insaomai.com is responsible for return shipping charges. Or you can ask insaomai.com khổng lồ repair defective items, và insaomai.com is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. insaomai.com is responsible for repair fees.

C. Out of warranty, insaomai.com will provide không lấy phí technical support, if the parts need to lớn be replaced, the customer is responsible for the repair fees, which means the customer needs lớn purchase the parts and bear the freight.


Quality-Related Issue

 

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

insaomai.com

insaomai.com

Within Warranty

×

×

×

insaomai.com

Out of Warranty

×

×

×

Customer


 

Important: to lớn avoid any delay or denial of processing your refund và replacement request, please verify that the returning product must be with all parts và accessories included và all original tags và labels attached and in the original box (generic boxes will be rejected).

3. Process After Returning Product

After receiving your return & inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your thành công to process your return. We will notify you by email when your return has been processed & move to lớn the next warranty process, refund you the payment via Paypal, or send a new replacement to lớn you.

 

Contact Us

Regarding sản phẩm issues, please don"t hesitate to liên hệ us at the customer service channels below lớn acquire technical support, refund or exchange.

For 3d printer technical support: 3dp
insaomai.com

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through insaomai.com, Amazon, or other insaomai.com"s authorized resellers), tell us which sản phẩm you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team khổng lồ process your inquiries and help you solve the problems more efficiently.