Shipping Fees:

For orders over $50 to most of the countries and regions listed above, it’s không lấy phí SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:1. Orders including Saturn 4 or Saturn 4 Ultra will be charged $20/pc shipping fees;2. Australia: For orders including dòng yamaha jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee;2. Cyprus: Each order will be charged a $30 shipping fee.

For orders shipped khổng lồ EU countries và the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries & regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due lớn the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please vì not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to lớn refuse delivery due lớn force majeure after the package is dispatched from ELEGOO, you are subject khổng lồ the return & refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to lớn us. A return charge may be assigned khổng lồ us which may be twice of the delivery cost. If the case of this happens, we reserve the right lớn ask you khổng lồ pay the return charge plus an additional re-delivery cost before we re-dispatch the nhà cửa to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage khổng lồ the goods at the point of delivery, you can tương tác us: info
elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you vì not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your thư điện tử “Junk/Spam” folder and then tương tác us: info
Refund Policy và Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to lớn the models and parts list.

Warranty Policy

1. Warranty timeline

2. Warranty Rules for laser Head và Tube

A. Laser Head Warranty
Rules: The rate of tia laze power drop is related to the frequency of use, working hours, và working environment.B. Laser Tube Warranty Rules:

a). If the laze tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally；

b). During the warranty period, if the tia laze tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laze tube has any appearance cracks (including but not limited to lớn cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can"t be provided normally.

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)E. Không tính phí products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, và operating devices improperly)I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

Return & Refund Policy

1. For Unwanted Items*This clause does not apply to lớn Pre-owned và Refurbished items.

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If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we gọi such product as “unwanted product”.

You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the kết thúc of those 14 days, refunds for unwanted products are not available, và beyond 30 days, refunds and exchanges for unwanted products are not available.

Important: lớn avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

The product for refund & exchange must be:A. In new and unused condition (Free from damages of any type, including, but not limited lớn dents, scratches, cracks, abuse, and defacement); B. Complete with all parts & accessories included and all original tags và labels attached;

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation khổng lồ ship your product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to lớn the returning product caused in transit.

The returning hàng hóa will be thoroughly inspected by Elegoo when received & a decision will be made whether the inspection criteria are met. If your returning product fails to lớn satisfy the inspection criteria & has been shipped khổng lồ Elegoo, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to lớn 15% at Elegoo’s sole discretion.

After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

2. For Quality-Related Items*This clause does not apply lớn Pre-owned và Refurbished items.

 A. Product is defective when you receive it, within 14days of delivery, you can return defective items lớn Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo lớn repair defective items, và Elegoo is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

C. Out of warranty, Elegoo will provide free technical support, if the parts need to lớn be replaced, the customer is responsible for the repair fees, which means the customer needs to lớn purchase the parts and bear the freight.

Important: lớn avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts và accessories included and all original tags và labels attached và in the original box (generic boxes will be rejected).

3. Process After Returning Product

After receiving your return và inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your thành tựu to process your return. We will notify you by e-mail when your return has been processed and move to lớn the next warranty process, refund you the payment via Paypal, or send a new replacement khổng lồ you.

Contact Us

Regarding sản phẩm issues, please don"t hesitate to liên hệ us at the customer service channels below lớn acquire technical support, refund or exchange.

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO"s authorized resellers), tell us which product you purchased, & describe the problem as clearly as possible through text, images or short videos. This will help our team lớn process your inquiries & help you solve the problems more efficiently.

With its significantly large size and staggeringly high precision printing capabilities, Sonic Mega 8K allows you lớn effortlessly create large-scale prints with astonishing 8K resolution.

*Kind reminder: We would suggest pairing our printers with Phrozen"s resins lớn prevent surface paint damage. If a problem occurs, please feel không tính tiền to liên hệ our tư vấn team.